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DIY repairs guides

Watch our handy videos for help with everyday repair jobs in your home. If you’ve tried these and something still needs fixing, you can report a repair by contacting our Customer Contact Centre.

To report a repair:

You can report a repair by contacting our Customer Service team:

  • Online via our digital website form or MyParadigm
  • By emailing Repairs@ParadigmHousing.co.uk
  • By calling 0300 303 1010, option 2. Our opening hours are 8am to 5.30pm
  • Outside of our opening hours, please call the same number to report emergency repairs only and you will be diverted to our emergency call handling service.
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Office closure for staff training – Wednesday 16 September

All of our offices will be closed from Tuesday 15 September at 5:30pm until Thursday 17 September 2026 at 8am while our staff take part in training.

We will still be available for you to raise emergency repair requests during this period. To report an emergency repair, please call 0300 303 1010.