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DIY repairs guides

Watch our handy videos for help with everyday repair jobs in your home. If you’ve tried these and something still needs fixing, you can report a repair by contacting our Customer Contact Centre.

To report a repair:

You can report a repair by contacting our Customer Service team:

  • Online via our digital website form or MyLifestone
  • By emailing Repairs@lifestone.co.uk
  • By calling 0300 303 1010, option 2. Our opening hours are 8am to 5.30pm
  • Outside of our opening hours, please call the same number to report emergency repairs only and you will be diverted to our emergency call handling service.
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