• Monday to Friday, 8am-5.30pm.
  • Customer Services: 0300 303 1010
  • ContactUs@Lifestone.co.uk
Login to:
Print Page
ASB Toolkit

Day to day issues

All customers should be able to enjoy living in their homes. We know that neighbours may sometimes disagree about things like parking, cooking smells, wheelie bins being left out and smoking or vaping in communal areas. These issues are not generally classed as anti-social behaviour, unless they are part of more serious behaviours designed to cause harassment or intimidation – in which case please refer to the later section on harassment and stalking.

 If you are experiencing day-to-day behaviour that is causing you a nuisance, please try to talk to your neighbours to let them know what the issue is and how you’re being affected. Your neighbour may not even realise they are bothering you and may change their actions when they are made aware.

If you have tried talking to your neighbour and this has not worked, please let us know. If it is appropriate then we will get involved and try to help find a resolution.

What you can do
  • Try to approach the person and explain the issue you have and how it is affecting you.
  • Use the ASB App to record sounds, take photos and/or videos of the issue.
  • Use the ASB App to create a log of the incidents.
  • If you are unable to access the ASB App , you can request ASB incident log sheets from us by emailing ContactUs@lifestone.co.uk or calling 0300 303 1010.
  • Give us your permission to speak to your neighbour about the reports you have made.
  • Participate in any joint conversation or mediation if offered.
  • Help us by keeping us updated on what is happening and providing further incident reports if the behaviour doesn’t stop.
  • If you have tried talking to your neighbour but nothing has changed, we can talk to your neighbour on your behalf.
  • We can send a letter asking them to adjust their behaviour.
  • We might invite you and your neighbour to discuss the issue with us to find a resolution everyone is happy with.
  • If the issue is around parking and we have a parking enforcement contractor in place, we can ask them to encourage everyone to behave more considerately.
  • If the issue is day to day noise because your neighbour does not have carpets in their home (i.e. people walking around normally but on hard floors), we may be able to help to get carpets for people experiencing hardship.
Click here to report ASB to us
Find out more about the ASB App
Share This Page
Email
Facebook
Twitter
LinkedIn