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Cuckooing

Cuckooing is where criminals exploit a vulnerable person or household by taking over the home, usually for the use or supply of drugs or other related criminal activity. Signs that a property may have been “cuckooed” include:

  • An increase in visitors to the property, particularly at night/unsociable hours
  • An increase in cars, motorbikes and bicycles parked outside the property
  • The customer withdraws and cuts off contact 
  • Damage to doors and windows, and a general deterioration in the external appearance of the property
  • Communal doors being propped open and/or repeatedly damaged
  • Unknown visitors frequently try to gain entry
  • Curtains are constantly drawn
  • An increase in rubbish and debris immediately outside the property. This may include drug paraphernalia. Drug use and drug dealing are often related to cuckooing. 
What you can do
  • Your first priority must be the safety of you and your family members, and we ask customers to never knowingly put themselves in harm’s way.
  • Use the ASB App to record sounds, take photos and/or videos of the incident if safe to do so, and create a log of the incidents.
  • If you are unable to access the ASB App you can request ASB Incident Log Sheets from us by emailing ContactUs@lifestone.co.uk or calling 0300 303 1010.
  • Cuckooing and drug related activity are criminal offences. Report any incidents to the police immediately (in addition to logging it with us) using 999 in an emergency or 101 otherwise. You can also report drug-related criminal behaviour anonymously through crimestoppers-org.uk or calling 101.
  • Retain any physical evidence of the offence until the police have been able to investigate it as a crime scene.
  • Provide us with the references from any reports made to the police.
  • Support any legal action by providing witness evidence and attending court to give evidence.

Take tenancy action if needed, such as applying for court orders or repossessing a property. We can also seek mandatory possession if someone is convicted.

  • Offer help and support to the victims, including making any safeguarding referrals if appropriate
  • Consider measures to make the home of the victim safer
  • Work with the police to use community remedies
  • We can provide temporary accommodation.
  • The police can arrest, charge and prosecute suspects, and may share evidence with us to support tenancy action.
  • The police have the power to seize evidence, cordon off crime scenes and apply for Protective or Closure Orders to keep offenders away.
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