We know many people are worried about money due to the cost-of-living crisis. We’ve been working with customers to understand what sort of support they need. There’s lots of useful information and links in this Support Hub about help that may be available – please take a look. If you’re struggling to pay your rent, or are worried about money, please call us on 0300 303 1010. The earlier you talk to us, the better. We’re here to help.
If you see an error message after making a payment through our Secure Card Portal, please don’t try to pay again straight away.
Your payment may still have gone through. Please check your bank account before attempting a second payment.
We’re working to fix the issue. Thank you for your patience.
