Ways to pay your rent

Some of our homeowners will only pay service charges or ground rent and some will pay rent as well. Your lease will explain what you have to pay.

Direct Debit

The easiest way to pay your rent is by direct debit. You can make payments:

Weekly, two weekly or four weekly on a Monday
Monthly, on any date from the 1st to the 28th of each month.
To set up a direct debit call our dedicated direct debit line on 0300 303 8048 between 9am and 5.30pm.

Your Direct Debit is protected by the Direct Debit Guarantee Scheme

This means:

if the amount or payment date changes, we will tell you about this at least five days before your account is debited
if we or your Bank or Building Society make a mistake, you are guaranteed a full and immediate refund from your Bank or Building Society
you can cancel your Direct Debit by contacting your Bank or Building Society.

Online

You can pay online through your MyLifestone account. If you don’t have an account, find out how to set one up in the video below.

You can also pay securely online without a MyLifestone account.

It’s quick and easy
It’s secure – your card details are not retained on our systems
Online payments are open all day every day
You can pay by debit card e.g. MasterCard, Maestro, Visa Debit and Electron
You can also pay by Visa or MasterCard credit cards
It is authorised at the time of transaction – so you know your payment has gone through.

You can pay your rent online but we are unable to process invoice payments this way.

You will receive an email confirming your payment a few minutes after your payment has been processed.

Payments normally take two working days to show on your account.

Phone

Over the phone via our automated payment line by calling 0300 303 1010 and selecting option 1.

This payment line is open 24 hours a day, 7 days a week.

At the Post Office

By cash, cheque or debit card. You will need your Lifestone rent card.

Post

Post a cheque to 1 Glory Park Avenue, Wooburn Green, Buckinghamshire, HP10 0DF. Please include your tenancy number.

If you have any questions or problems then please call our Customer Service team on 0300 303 1010.

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