Repairs: who is responsible?

Remember that this is just general advice and your lease will give specific details of your repair responsibilities and your contribution towards the costs of communal repairs. Generally, you are responsible for all repairs inside your home and we’ll look after the shared areas.

When the builders hand over new homes to us there’s usually a ‘defect period’. This means the developer will fix internal issues – like hot water not working or doors jamming – for you. After a certain time, these issues become your responsibility, unless they’re covered under your service charge.

All our new homes also have a 10-year warranty for major structural faults.

Please see the below document for a list of repairs responsibilities.