- Monday to Friday, 8am-5.30pm.
- Customer Services: 0300 303 1010
- ContactUs@Lifestone.co.uk
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Your rent will be increasing from April 2026. You should have received, or will shortly receive, a letter through the post with more information.
Rent increases for shared owners are set out in your lease and for most of Lifestone’s shared owners this is linked to either RPI or CPI (measures of inflation) plus an additional 0.5% or 1%.
Just as you have a mortgage on the share of the home you own, we also have a mortgage on the rest. Your rent goes towards paying this, as well as the other costs we have. As a charity, all the money we make goes back into providing services for customers, maintaining our homes and building new homes for people who need them most.
If you claim Universal Credit
You must report this change to the DWP by completing the ‘confirming your housing costs’ to do notification on your Universal Credit journal.
Please do this on or after 6 April 2026. Do not report this change beforehand as your claim may not be updated.
If you claim Housing Benefit
You should report this change to your local council by providing a copy of your rent increase letter to the Housing Benefit department. We will usually send details of your new charges to your local authority, but it is your obligation to notify them of any charges.
Your service charge amount will usually change from the first Monday in April. We charge for specific services additional to rent which are passed on at cost – we only charge you what we pay for them. Please see the service charges page for more information.
We know this is a difficult time for many people and you may be having financial problems. If you’re struggling to pay your rent, contact us immediately on 0300 303 1010.
It’s important to let us know as soon as possible to stop debts building up that will be difficult to repay.
We have a dedicated team of staff who can help. We can help with things like:
You can find more information on the Support Hub on this website.
Take your weekly rent, divide it by 7, multiply by 365.25 and then divide by 12, or you can use our rent calculator.