Annual Tenant Satisfaction Measures

Is Lifestone a good landlord? Are you happy with the services we provide? Do we listen to your views and take action?

What you think of Lifestone and our services is vital. It’s how we measure ourselves, and how the government measures us too. It’s also how we know what services we need to work on the most.

The Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs) in April 2023. The following are our full year TSM results. 

For more information on TSMs and our methodology, please click here.

Highlights include:

• 79% of our tenants and 54% of our shared owners are satisfied with the overall service we provide.  
• We achieve higher satisfaction scores for our overall repairs satisfaction (tenants only), keeping you informed, treating you fairly and with respect, and providing a home that is safe.
• Our lower scores are in complaints handling, handling of antisocial behaviour, making a positive contribution to the neighbourhood, and for the cleanliness and maintenance of your communal areas.