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Annual Report for Homeowners 2023-24

"Welcome to our 2024 Annual Report for Homeowners. We are delighted to share some of the highlights from the past financial year, focussing on the services we provide which you have told us are most important to you.

This year’s report has been shaped with input from our Customer Voice Panel members, ensuring that we address issues that matter to you. In the following pages, we outline some of the improvements made over the past year, as well as facts and figures that provide an overview of how well we deliver our services.

Thank you for taking the time to read our Annual Report. We look forward to continuing to provide you with excellent services and improving these based on your feedback. "

Hannah Manyewu
Executive Director – Customer
Read the full report here
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