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Condensation, damp and mould

Damp and mould can produce allergens, irritants, mould spores and other potential toxins that can be harmful to health. They can cause ill health in anyone, but people with underlying health conditions, weakened immune systems, and some other groups of people are at greater risk of becoming unwell from damp and mould.

That’s why it’s important to understand what condensation, damp and mould are, and report any damp and mould to us quickly.

Condensation is the main cause of damp and mould in our homes. It’s most common in cold weather and in spaces with poor airflow.

It forms when warm, moist air meets a cold surface (like windows on a cold morning), creating water droplets.

Kitchens and bathrooms are often affected because moisture builds up easily. If not managed, condensation can lead to mould. You can help prevent it by:

  • improving ventilation
  • reducing moisture in the air
  • keeping your home warm.

Mould is caused by excess moisture and often appears in cooler parts of the home, including:

  • windows
  • corners of rooms
  • behind furniture (especially on external walls).

The good news is that most mould issues can be resolved by clearing it and tackling the moisture causing it. We’re here to help you with that.

Damp happens when moisture collects and can’t fully dry out. It’s often caused by condensation and builds up in areas with little air flow.

damp

  • Report it using our online form (include photos if you can) or call us on 0300 303 1010
  • Read our guide on reducing damp, mould and condensation
  • Allow access for inspections, mould washes, or any follow-up work
  • Let us know if things get worse or the problem comes back.
Please note this does not apply to shared owners or leaseholders.
  • Arrange a mould wash
  • Send a contractor to inspect and report on any repairs needed
  • Keep you informed at every step
  • Agree timescales with you for any work
  • Only close the case once we’ve done what we said we’d do – and we’re both happy the issue is fixed.

Please note this does not apply to shared owners or leaseholders.

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