Tenant Satisfaction Measures

Being transparent about our performance

As part of our ongoing commitment to be transparent in all our communications with customers, we want to let you know how we are performing across the services we deliver to you. 

In April 2023, the Housing Regulator introduced the Tenant Satisfaction Measures which requires all Social Landlords, like Paradigm, to collect data in a standardised format.

​The Tenant Satisfaction Measures aim to make landlords’ performance more visible to customers, help customers hold their landlord to account and show how we are doing in comparison to other social landlords. For further information on the Tenant Satisfaction Measures Click here.

We are working with https://www.iffresearch.com/  to conduct surveys with you on our behalf. A member of the IFF Research team may contact you by phone and will ask a series of set questions. We will be reporting the first set of results to the regulator in the summer of 2024. 

Plus Plus Rented tenants 

Plus Plus Homeowners