At Paradigm Housing Group, we are committed to Equality, Diversity and Inclusion. We undertake to treat our staff, residents, contractors, partners, suppliers and others we interact with fairly, as well as to promote equality of opportunity and tackle discrimination.
As a social landlord, we provide and deliver services to a variety of communities. Our diverse workforce brings different perspectives and skills into our organisation, which reflect the communities we work in.
Our commitment
We are committed to creating a customer-focused culture, ensuring that EDI is embedded in all areas of our business. Our aim is to increase diversity and inclusion, providing a welcoming environment for customers, colleagues and stakeholders.
Accountability
We signed up to the CIH Equality & Diversity Charter for Housing, which we use to assess where we are and where we want to be.
Our Group Board holds overall accountability for EDI. The Board is responsible for ensuring compliance with our legal and regulatory requirements and our policy commitments.
An Equality, Diversity and Inclusion Working Group has been set up. Sponsored by two Executive Directors and made up of representatives from across the business, the group meets regularly to raise awareness of all matters related to EDI, understand and analyse our performance and agree action plans.
We are proud of our achievements and progress to date and are committed to continually developing our approach to equality, diversity and inclusion.
You can read our latest EDI report here.
Paradigm’s EDI policy includes our commitments to both our customers and employees around EDI related issues.
Paradigm is committed to creating an inclusive workplace and community where everyone is respected, valued, and welcome. We promote fairness and ensure no discrimination based on age, disability, gender, race, religion, or other protected characteristics.
The policy applies to all customers, staff, Board and Committee members, contractors, and stakeholders involved in Paradigm’s activities.
Paradigm complies with the Equality Act 2010 and the Public Sector Equality Duty, which involves eliminating discrimination, advancing equality of opportunity, and fostering good relations.
Paradigm aspires to have a diverse workforce reflecting the communities we serve. We ensure fair recruitment, equal pay, and development opportunities, and we monitor diversity data to address any imbalances.
We provide information in accessible formats, accommodate individual needs, and ensure services are designed to be inclusive. Customers can also have representatives assist them during interactions.
Paradigm ensures that services are accessible, fair, and tailored to meet diverse needs. Feedback from customers is used to improve services and promote equality.
Staff and leaders are expected to demonstrate the values of equality, diversity, and inclusion in their work. This includes completing mandatory EDI training, promoting inclusive practices, and addressing any discriminatory behaviour promptly.
Paradigm has a zero-tolerance approach to harassment, bullying, and offensive behaviour. Staff can raise complaints without fear of prejudice, and these are handled as per our (internal only) Equal Opportunities and Dignity at Work Policy.
Customers are encouraged to provide us with the information we need to tailor services to individual needs and to identify trends across our customer base as a whole.
