2022 Christmas opening hours

Posted on the 21st December 2022

We will be closing for the Christmas and New Year period at 3pm on Friday 23 December.  Our offices will reopen at 8am on 3 January 2023.

To report an emergency repair during this time, where there is an immediate risk to you or your home, you can still reach us on 0300 303 1010.

Emergency repairs include:
– no heating or hot water which we will respond to within 24 hours
– a flood or an uncontainable leak
– a situation that is posing a health and safety risk to you and your family
– complete blockage to the only toilet in your home.

If you can smell gas or suspect a gas leak, please call Cadent on 0800 111 999.

If you experience a total loss of power or water supply, please contact your local provider in the first instance.

If you have a fire in your property, please dial 999 immediately and when you are able to please contact us for support.

Our website has a wealth of information that you will find useful should you need support over the Christmas period.

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Read our latest customer newsletter here

Posted 27 Nov 2023

In this month’s newsletter, we included lots of information to help you prevent damp and mould, and included advice on what to do if you have damp and mould in your homes.