Warning about disrepair claims companies

Posted on the 22nd August 2022

We’re aware that some customers are being contacted by disrepair claims management companies about making a claim against us for disrepair. Sometimes the company claims to be working on behalf of Paradigm and may even send surveyors to your home.

We advise you not to engage the services of such companies as they could put you at serious financial risk.

Please note:

  • Paradigm never works with such companies – they are not connected to Paradigm in any way.
  • Our teams work directly for – not “on behalf of” – Paradigm and we do not contact customers via WhatsApp.
  • All our employees carry Paradigm identification badges which you should always ask to see.
  • We occasionally use specialist contractors who will be able to prove that we have asked them to visit you.
  • If you’re in any doubt, please do not give out personal details or allow access to your home.
  • You can call Paradigm Customer Services on 0300 303 1010 to verify the person’s identity.
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