Our ESG report 2023 is now live

Posted on the 31st August 2023

Improving the energy efficiency of our customers’ homes, intensifying our efforts to support customers, reducing greenhouse gas emissions and minimising the impact our business has on the environment – these commitments and our progress against them can be seen in our latest Environmental, Social and Governance (ESG) Report 2022-23.

Some key facts include:

  • We helped customers claim £280,000 in benefits they were entitled to, through our partnership with Citizens Advice
  • We reduced emissions we are directly responsible for by 4.7% on last year. This is partly due to a reduction in vehicle emissions, with this being the first full year of operating mild-hybrid vans, and closer attention to how works are scheduled and allocated
  • We reported a median pay gap of -3.05% in favour of women for the first time.

“We have committed to an Environmental Strategy in our Corporate Plan,” says Matthew Bailes, Chief Executive. “This report sets out how we are performing against a range of common criteria for housing associations.”

Read the full report here.

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Text messaging: Keeping you informed about your rent

Posted 07 Dec 2023

Over the coming months, you may receive texts from us about paying your rent, this could be because you’re in arrears or your direct debit didn’t go through. These messages will come from Paradigm...