- Monday to Friday, 8am-5.30pm.
- Customer Services: 0300 303 1010
- ContactUs@Lifestone.co.uk
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All aids and adaptations are intended to help you stay in your home and lead as independent a life as possible. We understand that every situation is unique and we tailor our approach to meet your individual needs.
Fitting aids and adaptations can mean either minor or major work to your home. Minor work includes things that can be done quickly and simply without disruption to your lifestyle and routine. In some cases you may be able to do this yourself. Major work takes longer, is more expensive and is likely to cause some disruption so it needs to be carefully planned.
Minor aids and adaptations include:
If you think that your needs fall into this category, you can contact us and ask for help with aids and adaptations. Our Disabled Facilities Officer may visit you and arrange minor work directly.
Major aids and adaptations include:
If you need a major adaptation, we will support you to access the relevant Occupational Therapy department in your county, borough or district. Occupational Therapists (OTs) may then assess your needs.
If major work is required you may be eligible for a Disabled Facilities Grant from your district or borough council. Your Occupational Therapist can support you with your application.
Where Lifestone is carrying out improvement work in your home, e.g. a new kitchen, and you need adaptations, it is sometimes possible to fit aids and adaptations without a Disabled Facilities Grant, for example, if you need to have the height of kitchen work surfaces changed. In these situations the Disabled Facilities Officer can discuss your options with you and if necessary obtain advice from a surveyor or Occupational Therapist.
You can expect us to:
Where aids and adaptations cannot be provided, e.g. it’s not feasible to provide a new bathroom, downstairs toilet, etc., due to cost or loss of un-adapted accommodation, the Disabled Facilities Officer can meet you to discuss other options.
They can help you by providing information about services, co-ordinate adaptation work and represent you to your local council.
Call us on 0300 303 1010 or email ContactUs@lifestone.co.uk to request help with aids and adaptations.
If you are affected by physical or sensory disabilities, the Disabled Facilities Officer will use appropriate means of communication, and where necessary will visit you at home.
You have the right to carry out changes to your home, but you must get our written permission before starting work. If you are in any doubt, please speak to our Customer Services team on 0300 303 1010.
If you want to carry out improvements or alterations to your home, you should fill in the form below. You must give details of the changes you would like to make and, where possible, include drawings and measurement details.
If you have a starter to assured tenancy, please check your tenancy agreement regarding what home improvements are NOT permitted during this tenancy before applying.
We will either give you permission or tell you why we can’t give it. We will also inform you whether we think you will need building regulation approval and/or planning permission from your local council.
You will need to pay for these changes, and you will be responsible for any repairs.