Ways to pay your rent

You can pay online through your myparadigm account. If you don’t have an account, find out how to set one up in the video below.

Pay online now

You can also pay securely online without a myParadigm account.

Why pay online?

• It’s quick and easy
• It’s secure – your card details are not retained on our systems
• Online payments is open all day every day
• You can pay by debit card e.g. MasterCard, Maestro, Visa Debit and Electron
• You can also pay by VISA or MasterCard credit cards.
• It is authorised at the time of transaction – so you know your payment has gone through

What can I pay online?

You can pay your rent here but we are unable to process invoice payments this way.

When will the payment show on my account?

You will receive an email confirming your payment a few minutes after your payment has been processed.

Payments normally take two working days to show on your account.

The easiest way to pay your rent is by direct debit. You can make payments:

• Weekly, two weekly or four weekly on a Monday
• Monthly, on any date from the 1st to the 28th of each month.
• To set up a direct debit call our dedicated direct debit line on 0300 303 8048 between 9am and 5.30pm.

Your Direct Debit is protected by the Direct Debit Guarantee Scheme

This means:

• if the amount or payment date changes, we will tell you about this at least five days before your account is debited
• if we or your Bank or Building Society make a mistake, you are guaranteed a full and immediate refund from your Bank or Building Society
• you can cancel your Direct Debit by contacting your Bank or Building Society.

Over the phone via our automated payment line by calling 0300 303 1010 and selecting option 1.

This payment line is open 24 hours a day, 7 days a week.

By cash, cheque or debit card. You will need your Paradigm rent card.

At any outlet that displays the Payzone sign by cash or debit card. To find your nearest Payzone outlet, click here.