Your Customer and Neighbourhood Team

A dedicated team for your area

We’ve created a Customer and Neighbourhood Team that will be focusing solely on the homes transferred from L&Q. This means you’ll have a team that understands your area and can respond quickly when you need us.

One person from start to finish

When you contact us, the person who picks up your enquiry or case from our Customer Service Advisors will see it through to the end. You won’t need to repeat your story or be passed from one person to another – your officer will stay with you until things are sorted.

How the team works

• A co-ordinator will assign and schedule work so your queries reach the right person straight away.
• The team is supported by a Neighbourhood Manager, who oversees the service in your area.
• Our Support and Anti-Social Behaviour (ASB) teams remain separate, so you’ll still receive specialist help when you need it.

A team made up of familiar and new faces

Some team members have come across from L&Q, and others are existing Lifestone colleagues – together they form a team with strong local knowledge and experience.

Older persons schemes

If you live in an older persons scheme, your Customer and Neighbourhood Officer has been transferred over from L&Q, so you will have the same familiar face you are used to. If you need anything from Lifestone, call us on 0300 303 1010 and we will determine the best person for you to speak to.