New Customer Care Standards

Posted on the 16th December 2021

We are always learning from the feedback you give us.

Over the last few months we have been looking at what you are telling us – through regular surveys, complaints and compliments – to help us develop our new Customer Care Standards. These set out our commitment to how we will treat you when we provide our services.

You can see them here.

Please continue to let us know about your experiences with us – it really does make a difference!

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Showing off retrofit success to Bucks council

Posted 01 May 2024

Paradigm’s first large-scale retrofit project has come to an end, and several weeks after completion, its impact has already been keenly felt amongst the customers at Wrights Lane in Prestwood. On Thursday 26 April three Councillors...