Loss of heating or hot water breakdown appoinments

Posted on the 29th March 2018

Thank you once again for your patience during the recent adverse weather conditions. This winter seems to have been a particularly cold one!

We are heading into Spring and finally the warmer weather seems to be on the way.

With this in mind, from 1 April, all loss of heating or hot water breakdowns will be attended to as routine appointments.

We deal with routine appointments in an average of 15 working days.

To report a repair, call 0300 303 1010, option 2 for repairs.

Read more posts...

Managing anti-social behaviour

Posted 15 Apr 2021

It’s very important to us that our customers are able to enjoy living in their homes and communities. Last year, we carried out a short snapshot survey of residents who have reported anti-social behaviour (ASB) to...

Can you help us improve the way we deliver our services?

Posted 22 Mar 2021

We’re looking at our customer care standards and the promises we make to customers about the level of service you can expect. Over the next few months, we’re hosting some customer focus groups so we can...