Our latest Annual Reports

Posted on the 26th October 2023

We’re delighted to introduce our latest Annual Report to Customers.  

Here are some of the highlights from the last financial year, relating to the services we provide to you:

A graphic that reads "518 number of customers we welcomed to re-let homes. 429 compliments Received for our teams. 377 number of complaints we resolved. Our Customer Contact Centre took 180,000 calls. 70% of customers were satisfied with the quality of their new home. 80% overall customer satisfaction target against a target of 82%." 

Read the full report here. 

This is also the first year we have provided an Annual Report for Homeowners.

A graphic that reads: "During 2022-23, 52% number of new shared ownership homes we built,151 shared owners converted to full ownership, 8 customers extended their leases, 16 customers bought further shares in their home."

Read the full report here.



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