Service charge update

If you pay service charges, you will be receiving a letter over the next few days stating what you need to pay from 3 July.

Most people will see an increase in their service charges. We know this is a difficult time for a lot of customers, so to make things easier for you, we have set a limit on how much your charges could increase compared to what you paid last year. The maximum increase will be £10 per week.

We have made significant efforts to limit these increases in service charges, but we know that, despite this, some customers may still find it challenging to pay this increase. We have provided this cap on service charges alongside limiting rent increases for tenants and shared owners to 7% this year.

Your service charges pay for a range of services that are essential in maintaining your home and ensuring it’s a safe and pleasant place to live. These services may include cleaning and maintenance of communal areas, the upkeep of internal and external decoration and repairs to communal areas such as lifts, entry systems and lighting. Some of you will also pay for your personal heating through your service charges.

We don’t make any profit from service charges – we only collect money to pay for what we have spent, including our administration costs. We regularly review our services to make sure we get the best possible value for money.

Like everyone else, our costs have increased, and this is why service charges are going up for most customers.

If you have any questions, please take a look at our FAQs. If you’re struggling financially or are worried about paying your rent or service charges, please get in touch by calling 0300 303 1010. You can also take a look at our Support Hub. We’re here to help.