Making Housing Officer visits more convenient

At the moment, your Housing Officer will often make a face-to-face visit to discuss details about your tenancy or issues you may have. This means you may have to take time out of your day to be at home to meet them. Following a successful pilot, we are implementing a new review system to first determine if contacting you through other means, like discussing the problem over the phone, may be more convenient for you than waiting in for a face-to-face visit.

This also means that when a face to face visit is required, we’ll more often be able to offer an appointment that is convenient for you and we’ll include text confirmation and reminders. That way, if anything changes and you are no longer able to make the appointment, you will be reminded to contact us to re-arrange the visit.

The pilot we ran provided some great feedback, but we’re always happy to listen if you have further suggestions on how we can improve!