Making Housing Officer visits more convenient

Posted on the 7th March 2019

At the moment, your Housing Officer will often make a face-to-face visit to discuss details about your tenancy or issues you may have. This means you may have to take time out of your day to be at home to meet them. Following a successful pilot, we are implementing a new review system to first determine if contacting you through other means, like discussing the problem over the phone, may be more convenient for you than waiting in for a face-to-face visit.

This also means that when a face to face visit is required, we’ll more often be able to offer an appointment that is convenient for you and we’ll include text confirmation and reminders. That way, if anything changes and you are no longer able to make the appointment, you will be reminded to contact us to re-arrange the visit.

The pilot we ran provided some great feedback, but we’re always happy to listen if you have further suggestions on how we can improve!

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Managing anti-social behaviour

Posted 15 Apr 2021

It’s very important to us that our customers are able to enjoy living in their homes and communities. Last year, we carried out a short snapshot survey of residents who have reported anti-social behaviour (ASB) to...

Can you help us improve the way we deliver our services?

Posted 22 Mar 2021

We’re looking at our customer care standards and the promises we make to customers about the level of service you can expect. Over the next few months, we’re hosting some customer focus groups so we can...