Noise

• Initially, it may be best if you have a friendly word with your neighbour as they may not be aware they are disturbing you.

• If you believe the behaviour is persistent, either during the day OR during the night-time*, and you have tried to speak with your neighbour or,  do not feel safe doing so as you have tried before, if the situation does not improve please keep a diary with dates and times of the incidents.  You can also access the Noise app, which will enable you to make secure recordings and send them directly to us.
• Should the situation not get any better, mediation might help you. Mediation is an informal, confidential, and independent service available to help neighbours sort out their differences and reach an agreement. Often, mediation can help both you and your neighbour(s) understand each other’s point of view and reach a solution.  Ask us about this service and we will refer you, it is paid for service that we will fund.
• If you still don’t see an improvement and feel you are still being disturbed, you can contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.

*Night-time – after 11pm and before 7am

We would not usually consider this to be antisocial behaviour.

• Try speaking with your neighbour, a friendly word often helps as they may not be aware you can hear them.
• If the behaviour is persistent and you have tried speaking with, or do not feel safe approaching your neighbour, please complete our diary sheets, making sure you note down the dates and times of the incidents.
• Use the Noise app to capture the persistent noise, this will enable you to make secure recordings and send them directly to us.

• If you still feel you are being disturbed, we suggest you contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.  Once you have contacted the local Environmental Health Officer, please let us know.
• Should the situation not get any better, mediation might help you. Mediation is an informal, confidential, and independent service available to help neighbours sort out their differences and reach an agreement. Often, mediation can help both you and your neighbour(s) understand each other’s point of view and reach a solution.  Ask us about this service and we will refer you, it is paid for service that we will fund.

If you have concerns about the welfare of an adult or child in the household, you should contact social services Safeguarding Team and/or the Police.  If you feel the noise could be related to Domestic Abuse, please contact the Police immediately via 999, you can do this anonymously.

We would not usually consider this to be antisocial behaviour.

• Try speaking with your neighbour, a friendly word often helps as they may not be aware you can hear them. We’ve put together some tips to help you resolve problems with neighbours.
• Contact your Customer and Neighbourhood Officer as they may need to carry out a noise transference test to see what disturbances you are experiencing. You can do this by calling us on 0300 303 1010.
• If the behaviour is persistent and you have tried speaking with, or do not feel safe approaching your neighbour, please complete a diary making sure you note down the dates and times of the incidents.
• Use the Noise app to capture the persistent noise, this will enable you to make secure recordings and send them directly to us.

• If you still feel you are being disturbed, we suggest you contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.  Once you have contacted the local Environmental Health Officer, please let us know.
• Should the situation not get any better, mediation might help you. Mediation is an informal, confidential, and independent service available to help neighbours sort out their differences and reach an agreement. Often, mediation can help both you and your neighbour(s) understand each other’s point of view and reach a solution.  Ask us about this service and we will refer you, it is paid for service that we will fund.

We would not usually consider this to be antisocial behaviour.

• Try speaking with your neighbour, a friendly word often helps as they may not be aware you can hear them. We’ve put together some tips to help you resolve problems with neighbours.
• Contact your Customer and Neighbourhood Officer as they may need to carry out a noise transference test to see what disturbances you are experiencing. You can do this by calling us on 0300 303 1010.
• If the behaviour is persistent and you have tried speaking with, or do not feel safe approaching your neighbour, please complete a diary making sure you note down the dates and times of the incidents.
• Use the Noise app to capture the persistent noise, this will enable you to make secure recordings and send them directly to us.

• If you still feel you are being disturbed, we suggest you contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.  Once you have contacted the local Environmental Health Officer, please let us know.
• Should the situation not get any better, mediation might help you. Mediation is an informal, confidential, and independent service available to help neighbours sort out their differences and reach an agreement. Often, mediation can help both you and your neighbour(s) understand each other’s point of view and reach a solution.  Ask us about this service and we will refer you, it is paid for service that we will fund.

We would not consider sounds relating to ‘general living’ as antisocial behaviour.

‘General living’ includes noise such as vacuuming, walking around, doors opening/closing, general conversations, children playing etc.

• Try speaking with your neighbour, a friendly word often helps as they may not be aware you can hear them.
• Contact your Customer and Neighbourhood Officer as they may need to carry out a noise transference test to see what disturbances you are experiencing. You can do this by calling us on 0300 303 1010.

This is not considered to be anti-social behaviour.

If you have concerns about the welfare of a child you should contact the Social Services Safeguarding Team.

We would not consider this to be antisocial behaviour.

Play is an essential part of every child’s life and is vital for the enjoyment of childhood as well as their health, well-being and development.  Although some types of behaviour can be annoying, children playing in the street or communal areas (unless they are causing damage) is not antisocial behaviour.